A System for Speaking IT Truths to CEOs - Robert Plant - Harvard Business Review
It was while my father was very sick last year that I learned something important about telling painful truths. Toward the end of his life, he was taken care of at a hospice, a world that was new to me. I was impressed by the way he was treated there — like a human being, not a product in a factory — and by the staff's approach to delivering bad news. There's a lot of...
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